Terms of Use

1. General

These “Terms of Use” apply to any sale of products (hereinafter “Products”) made by the sole proprietorship with the name “MITSOU NIKOLAOS” and the distinctive title “MITSOU”, located in Stavroupoli, Thessaloniki, at 137 Oraiokastro Street, T.K. 56430, with A.F.M.: 069516006 D.O.Y. E Thessaloniki (hereinafter the “BUSINESS”) through its online store, www. e-mitsou.gr (hereinafter the “Online Store”).

Responsible for the processing of personal data is the sole proprietorship with the name “MITSOU NIKOLAOS” and the distinctive title “MITSOU”, located in Stavroupoli, Thessaloniki, at 137 Oraiokastro Street, P.O. Box 56430, with A.F.M.: 069516006 D.O.Y. of Thessaloniki.


The Data Protection Officer (DPO) is Nikolaos Mitsou of Thomas and Catherine, resident of Thessaloniki, at 137 Oraiokastro Street.


2. Services provided and product prices

The company undertakes to make every effort to ensure the completeness and accuracy of the information provided on its website, as far as the information about the company and the characteristics of the products and services it offers is concerned, without prejudice to any technical or typographical errors, as well as errors made by error, oversight or due to reasons of force majeure

or technical failures. The firm must correct the above errors as soon as possible if they come to its attention.


The prices indicated in the relevant catalogues for each product include the statutory VAT. These prices refer to the quantities which are available in our warehouse. For products which are on order, the price will be equal to the last selling price before they were sold out, however, in the event that the new delivery is subject to a price change by the company’s suppliers, there will be a consequent change in the price of the product. 


prices of the firm’s products and services may change at any time without notice. In the event that due to a technical or other error a product is sold at a price below cost, the company reserves the right to cancel a transaction and refund the money to the customer, after informing the customer. 


It is clarified that the prices and discounts listed on the business’s online page refer to online purchases from the page, the discounts applicable in the business’s physical store may vary.

In addition, the prices of web offer & super offer products are valid until stocks are exhausted. For these products, a strict order of priority is observed in the execution of orders. Initial and final price will be indicated on the above products.


3. Limitation of Liability for Information

The company guarantees the timely notification of users for any technical problems of the website. The company bears no responsibility for any technical or other problems that may occur to customers when accessing its website or using the services/products offered. Also, the company bears no responsibility for acts or omissions of third parties, such as unauthorized interventions in products or services or information            available through its website.


The company undertakes that it makes every effort to ensure the completeness and accuracy of the information provided on its website, however, it is not responsible and is not bound for any errors in the characteristics, photos and prices of products listed on its website and cannot ensure that there will be no errors from any cause when entering or updating the characteristics or prices/discounts of         products.


The company shall not be liable or liable for compensation for any damage or moral damages resulting from the above errors or from the failure to provide support services. 

The company shall not be liable, under any circumstances, for any consequential, incidental, indirect, indirect, special damages or costs or penalties, including, but not limited to, lost profits, business interruption, loss of information or data, or loss of customers, loss or damage to property, and any third party claims arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website, regardless of whether the business was advised, knew or should have known of this possibility.

4. Customer’s obligations

The customers of the company accept that they will not use the online store of the company to publish, send or transmit by any physical, digital or other means any content that is illegal, offensive, harmful, threatening, defamatory, libelous, defamatory, vulgar, obscene, or annoying according to morality, or constitutes an invasion of another’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, or is likely to cause harm to minors in any way, or is not authorized to be transmitted in accordance with applicable law or morality, or constitutes inside or confidential information. Also, the customers of the company agree that they will not use any tools, techniques, code or other methods (e.g. trojans, viruses, malware, spyware, ddos, worms, bots, ransomware, expoits, loggers, crawlers, social enginnering, spam, etc.).) containing software viruses or files or programs, or techniques designed to interrupt, damage, destroy, destroy, prevent the operation of, or provide access to pages restricted to authorised users or to pages and systems containing personal data or, more generally, to computer software or hardware, whether intentionally or unintentionally. Customers accept that the company is not responsible for any problem arising from third parties acting contrary to the above.

5. Intellectual Property

The copyright of the company’s website belongs to the company. It is prohibited to republish, reproduce, in whole, in part or in summary, or paraphrase or adapt its content by any means, electronic, mechanical, photographic or photocopying, without prior written permission. The names, images, logos and distinctive features representing the company or third parties and their products or services are exclusive trademarks and are protected by the relevant trademark laws. Their appearance on the company’s website should not be construed as a transfer or assignment of a license or right to use them.

6. Transaction Security

The company is committed to ensuring the security and integrity of the data it collects about the users of its website, for this reason, we have adopted procedures that protect the personal data that users provide to its website or provide to it by any other means (e.g. by telephone). These procedures protect users’ data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this data is accurate and used correctly.

The company uses SSL (Secure Socket Layer) technology, with 256-bit encryption for secure online transactions. This encrypts all your personal information so that it cannot be read or altered while being transferred online. SSL has been established worldwide as the most secure protocol for authenticating websites to web users – and for encrypting data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent using the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed in transit. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security check between the data and the server is based on the unique code key, fully securing the communication. The browsers Google Chrome, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol.

The company follows all legal procedures to ensure the highest degree of secure transactions for all users. Every transaction carried out through our website is governed by International and European Law, which regulates issues related to e-commerce and distance selling, as well as by the Consumer Protection Law (Law 2251/1994). Our company does not store information on credit, debit or prepaid cards in any way. All financial transactions carried out using a card are processed through the secure payment platform “ePOS Paycenter” of PIRAEUS BANK using the redirection procedure. During online payment, the user is transferred to an encrypted secure login page with 128bit SSL protocol, which belongs exclusively to the selected bank or institution. The information about the card (card number, CVV2/CVC2, expiry date) is transmitted/transferred over the Internet in encrypted form (SSL 128-bit encryption) and is not accessible to third parties. The bank takes full responsibility for the payment and notifies the company when it is completed.

7. Product Availability – Product Shipping

For all products contained in the company’s catalogues there are clear indications of the availability of our warehouse. Thus you will be able to easily find out before placing your order which of our products are available in our warehouses and can be delivered immediately (indication “available”), as well as which products are available on request (indication “available on request”).

Also, there will be an indication “out of stock” when the product is out of stock or discontinued or not expected to be delivered immediately. However, you can send us your order by e-mail or contact us by telephone even for products that are not available in our warehouses and we will inform you within a reasonable time, for the possible time of receipt of the product from the supplier and its subsequent delivery to you. In any case, it should be made clear that the above delivery time of your order also depends on the availability of the products in our warehouses. In the case where the product is “available on request” an advance payment of part of the price may be requested up to full payment, depending on the nature of the product. In addition, we provide you with the option to choose whether you wish to receive all products, which may have different delivery times due to their different availability, with one shipment to the place of delivery at the latest date and as soon as possible delivered to the transport service or to receive them in partial deliveries depending on the time they can be delivered to you. In the case of partial deliveries, each shipment is understood as a separate order, so the rules for free shipping, gifts, etc. apply separately and not to the entire original order. If for reasons of force majeure (e.g. bad weather, strikes, etc.) it is not possible to deliver the products within the predetermined time, we will inform you by e-mail in order to let you know if you wish, under these circumstances, to complete your order. The company is not responsible or liable for compensation (other than the value of the order if prepaid) for any damage, loss or other issue that may arise, such as inability to provide support services or delay in dispatching an order for any reason. During the registration and processing of your order, you may receive automated messages (email/sms/viber) informing you of the progress of your order. The deactivation (unsubscribe) of these updates is not possible, as they are not promotional material, but a prerequisite for the correct progress of your order. Please ensure that these messages can reach you and that you keep them throughout the duration of our transaction.


8. Ways of ordering


Α. From the website www.emitsou.gr where there is an order form and place them in your shopping cart.

Β. By e-mail: info@e-mitsou.gr.

Γ. By phone, by calling us at 2310-669355 Monday-Wednesday-Saturday 07:30 am-15:00 pm and Tuesday-Thursday-Friday 07:30 am- 21:00 pm.

  1. Passing by our store, Monday-Wednesday-Saturday 07:30 a.m.-3:00 p.m. and Tuesday-Thursday-Friday 07:30 a.m.- 21:00 p.m.



Once you have completed your order on the website or by e-mail, within the day, you will receive confirmation of the products you ordered in your e-mail.

If any of the products you have selected for your order is not available, then we will contact you either by e-mail or at the telephone numbers you have indicated. If, again, it is not possible to contact you within 7 days of your order, then your request will be cancelled and you will have to send us a new order.

9. Payment methods


-in all of Greece payment in cash, at the time of delivery by courier service. A prerequisite for the delivery of the order is the prior payment of its cost (+2.00 euros) and any shipping costs. Deliveries are not made on weekends and holidays. 



(including agreed transport costs)


 Account number 2380 0011 0100

  REFERENCE NUMBER: GR 39 0110 2380 0000 2380 0110 100

  Beneficiary : MITSOU NIKOLAOS


 Account number 0026.0125.81.0201018732

 IWAN GR 70 0260 1250 0008 1020 1018 732

 Beneficiary : MITSOU NIKOLAOS



  Account number 5237-072959-068

  IWAN GR GR 96 0172 2370 0052 3707 2959 068

  Beneficiary : MITSOU NIKOLAOS

(the order will be placed as soon as we receive the proof of deposit from the bank or by e-mail: info@e-mitsou. gr) 

  1. -Credit card debit or prepaid card

taking all security measures to protect your online transactions


10. Pricing – Shipping Costs


The sales prices of products in Euro listed on the Company’s Website are the prices in force at the time of placing the order by the buyer, including VAT and any other taxes. The sale prices of the products may be modified at any time by the company by means of an announcement on the website before the product is invoiced. The purchaser will be notified by personal message of any changes prior to placing the order. 

These prices do not include shipping costs, which are invoiced in addition to the price of the products purchased. Ordering products automatically implies an obligation to pay the amount of the order on behalf of the Consumer. Products are invoiced at the amount of their value at the time the order is placed by the Consumer. Since the information comes directly from our suppliers, changes or errors may occasionally occur.

In any case and in the possibility of total or partial unavailability of products after an order, the customer will be informed via telephone communication at the contact phone number he has stated during his registration or via personal message to his e-mail contact, for the products that are out of stock and about the partial or total cancellation of his order and the cancellation of the possible corresponding charge.




11.1 Confirmation of receipt of the electronic order – Preparation of the sale

The order is not binding on the business until the Customer receives confirmation of acceptance of the order from the business, as described below.


The order is deemed to have been received by the Company from the moment the Customer receives a relevant notification of the order status marked “Confirmation of Order Entry”. The order status updates are displayed on the User’s screen and are sent by email to the contact email address registered by the User/Customer. The Customer must check the “Order Entry Confirmation” and inform the Company immediately (no later than within 2 hours from the time of receipt of the electronic notification marked “Order Entry”) in writing of any error, otherwise the data indicated in the “Order Entry

Confirmation”            will         be         applied         to        the         Sales          Contract.


During the processing of each registered order, the stock availability of the products in the order shall be confirmed. In the event that the availability or delivery time differs from that indicated on the product page, the Customer will be        informed  accordingly. In particular, the company and if it determines the availability of the product and the lack of any errors in the online store regarding pricing or price of products, their characteristics, etc. by e-mail will confirm the acceptance of the order. The above e-mail will expressly confirm the content of the order and the total price. The order shall be considered binding and the sale shall be deemed to have been concluded and shall give rise to claims of the contracting parties (Customer – Company) only upon sending and receipt of the above-mentioned e-mail with the indication: “Your order has been sent”

The Customer also has the possibility to be informed about the progress of the order, either by telephone (tel: 2310-669355), or by sending an e-mail (e-mail to the e-mail address: info@e-mitsou. gr).


Each order means acceptance of the General Terms and Conditions of Sale and acceptance of the General Terms and Conditions of Use of the Website, Privacy/Privacy and Use of Cookies without any reservation regarding these terms and any specific agreements between the parties.

Correction of possible errors in the order is the responsibility of the buyer.


As soon as the buyer confirms his/her order by clicking on the “Send Order” icon (bottom right of “the order”), he/she is deemed to be aware and to have fully and unconditionally understood the applicable General Terms and Conditions of Sale, the prices, the proposed time and cost of delivery for the volume and quantities as well as the proposed products for sale and purchase by the buyer. The completion of the product ordering process entails an obligation to pay the cost of the order on behalf of the Consumer/Customer. The Company will confirm the order by sending an email to the Buyer’s email address.

The company reserves the right to cancel or suspend the entire order or its delivery, whatever its nature and level of execution, in case of non-payment or partial payment of any amount of money owed by the buyer, in case of fraud during payment or in case of fraud or attempted fraud in the use of the company’s website.

All orders, including taxes and compulsory contributions, are payable in Euro. Any overdue unpaid amount will be subject to statutory default interest immediately upon late payment.


11.2 Electronic Orders, Type of Personal Data and Purposes of Processing:  


A) Basic processing

The user/customer has the possibility to choose 2 ways to complete an online order and to declare his/her personal data:

  1. As a guest: In this case, the personal data of the visitor/customer will be kept in the company’s files until the completion and delivery of the specific order, with the exception of transaction data for tax purposes only, and their processing will relate solely to the execution of the sales contract.
  2. As a registered user of the e-shop. The user/customer can at any time change or correct his data by logging into his account at www. e-mitsou. gr (login) with his username and password.

In order to carry out any transaction through the company’s online store and to place orders for the company’s products, the following are requested:

  • the full name
  • the delivery address of the products
  • the billing address of the order (if different from the shipping address)
  • the number of a contact telephone
  • the e-mail address of the customer.

In the event that a delivery of products is requested to a third person other than the visitor/registered user, the latter acknowledges that he/she will be fully responsible for the information and full consent of the person, who designates as the recipient, for the disclosure of his/her personal data to the company for the sole purpose of delivery to him/her of the relevant products and assumes full responsibility for any claims of this person against the Company.

The credit card details are not stored in the company’s storage media during the transaction but are entered directly in the secure environment of the partner company that has undertaken the card routing. By selecting “credit/debitcard” you are automatically transferred to the Piraeus Bank site, where you fill in your details. Once the transaction is completed, you will be immediately redirected to our site where you will be informed that your order has been successfully registered!  


The purpose of the basic processing of data is the execution of the contract and the completion of the specific order, the communication with the user-customer and the sending of information messages concerning the stages of the processing of the order, the provision of clarifications related to the order and generally the information about purchases made by the user-customer, the delivery of the order to the place of the user-customer’s choice, the confirmation and identification of the user-customer in any necessary case and the information about the existing stock in the store of the usercustomer. 

The visitor/registered user is informed that the provision of the above mandatory personal data and the details of his/her transactions are necessary and are a prerequisite for the proper execution of the order and delivery of products and services. For this reason, the consent of the user-customer is not required for this specific processing. 

Each user-customer who uses www. e-mitsou. gr is informed that his/her personal data concerning the receipt, execution and delivery of an order will be processed for the purpose of serving the users-customers both by the competent employees of the company and by the third party recipients and/or those who carry out the processing on behalf of the company in the context of the execution of an order. 

These third party recipients may be transport companies, individual or group shipment companies, internet and e-commerce service providers and customer service call centres with whom the company cooperates and who are subject to the specific strict terms of processing of personal data that they have agreed with the Company as Data Controller. The Business requires its employees, the maintainers of its website, as well as its third-party partners to take all necessary technical and organizational measures (including appropriate policies and procedures to prevent the disclosure of the personal data of its visitors/registered users-customers that they process and possess and implement procedures for the management and processing of personal data in a manner that is lawful and protects them in accordance with the GDPR).


12. Delivery Methods / Shipping Costs

In case the product is sent to the place chosen by the Customer, the product is delivered to an external partner – carrier and the Customer is informed electronically that the product is ready for shipment. Shipping costs are calculated based on the Customer’s order. Any incorrect entry by the Customer and therefore incorrect calculation of shipping costs is not the responsibility of the company, but of the Customer. It should be noted that the Customer may choose to have the goods transported by his own means and at his own expense, however, in this case, the goods are transported at his own risk. To receive the order, the Customer shall show the external partnercarrier the confirmation of the order (order code) and the notification of shipment, as well as an official identification document (such as a passport or identity card). If the Customer wishes to authorize a third person to receive the order, then the third authorized person must show a special authorization to receive the specific order legally certified by a KEP or police or other authority, as well as an official document necessary for the verification of identity (identity card, passport, etc.). Since after the receipt of the products, the risk passes to the Customer, the latter must check the products received upon receipt, as by signing the receipt, he confirms that he has correctly received the products of his order. If the Customer does not receive the product after receiving the notice for shipment and despite the relevant notice from the carrier, the company reserves the right to withdraw from the sale.

-The company can serve customers from all over Greece.

Shipments are made by ELTA courier and are free of charge for purchases over 150.00 euros and if the shipment does not exceed eight (8) kilos.

-If the purchases are less than 150.00 euros or more than 150.00 euros but exceed eight (8) kilos, the shipping costs are borne by the customer.

-If the customer wishes to cooperate with another transport company than the one we cooperate with, he should notify us in time with his order either by phone at 2310-669355 or by e-mail: info@e-mitsou. gr.

-If the order cannot be executed for reasons of force majeure (e.g. strikes, weather conditions, etc.), then we will contact you either by phone or e-mail.

-For products, which are marked “on request”, in case you wish to place an order, please contact us, either by phone or e-mail.

In inaccessible areas, shipments are made through the Hellenic Post (ELTA) and the delivery time is determined by ELTA.

-Dispatches are not carried out on Saturdays, Sundays and holidays.

13. Delivery Time

The delivery time of the sold products and services is specified in the order depending on the availability, confirmed in the acceptance of the order by the company, and is a maximum of thirty (30) days from the time of drawing up

the sale, unless there is a special agreement of the parties that is confirmed in writing by e-mail.


Force Majeure: The business shall not be liable for delays in the execution of the order (including delivery) due to circumstances beyond the business’s control or due to force majeure and therefore the business is entitled to an extension of time for execution. Illustrative examples may include strikes, acts of terrorism, war, supplier/transportation/production problems, exchange rate fluctuations, government or legislative acts, lockdown due to pandemic covid19 and natural disasters. If such events last for more than two (2) months, the sales contract may be terminated by either party without compensation. If the Customer considers that it no longer has an interest in the execution of the order, it shall be entitled to terminate the sales contract and the company shall be obliged to refund the price and any other amount paid under the sales contract.


  1. Returns policy

A) Right of withdrawal from distance contracts under Law 2251/1994 (as amended by K.Y.A. Z1-891/2013) – Return of products

The Customer may return the products purchased from the online store within fourteen (14) days from receipt. The Customer may deliver the products directly to the company’s store or send them at his own expense to our store. In any case for online orders, the Customer may, before returning the products, contact our company either by phone (tel: 2310-669355) or by sending an email (e-mail to the e-mail address: www. e-mitsou. gr). In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions:

  • (a) Within a period of fourteen (14) calendar days from the date of conclusion of the service contract (in the case of services) or from the delivery (in the case of products) or collection (when the Customer has chosen “collection from the shop”) and in the case of several goods ordered by the Customer in one order and delivered separately from the time of collection of the last one, the Customer is entitled to withdraw from the sale (hereinafter “Withdrawal”).
  • (b) This withdrawal is unjustified and the Customer must return the product exactly in the perfect condition in which it was received. In particular, the returned product must be unopened and unused, in perfect condition (“as new”), exactly as before the sale, in its full original packaging (box, nylon, foam, etc.The product must be in its complete original packaging (box, box, plastic, tinfoil, etc.), which must be free of tears or damage/alterations, and with all the contents of the original packaging (instruction sheets, characteristics and warranties, connecting cables, installation software, etc.). In addition, in order to accept the return of the product, the original purchase document (retail receipt, invoice) from the person who originally purchased the product and whose details are reflected in the purchase document must be
  • (c) The return of the item is accepted only if the Customer has previously paid any amount charged by the company for sending the product to him and the shipping costs for its return. Otherwise, we have the right to refuse to accept the return and the product will be returned back to the customersender at his own expense.
  • (d) The declaration of withdrawal is made in writing by filling in a form containing the following information: “I hereby inform you that I withdraw from the distance contract with order number …. and date of receipt ….


Last name: 


Postal code: 

Place:  Signature    and sending it to the e-mail address www. e-mitsou. gr and the company is obliged to confirm in writing the receipt of the withdrawal statement as soon as it receives it.

  • (e) The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he/she notified the withdrawal to the company.
  • (f) Following the declaration of withdrawal, the company is obliged to reimburse the Customer for the price received. In the case of billing the Client by credit card, the company, if it has received the price from the Bank, will be obliged to inform the Bank of the cancellation of the transaction and the Bank will take any action required. Following such notification, the company shall bear no responsibility for the time and manner of execution of the offset, which shall be regulated by the contract concluded between the issuing bank and the Customer. In the event that the Client had chosen the option of “collection from the branch”, the reimbursement to the Client will be made from the physical branch of the company.
  • (f) The refund of the price due to withdrawal to the Customer will be made no later than within fourteen (14) working days from the time the company has been demonstrably informed of the withdrawal.
  • (g) Delivery costs are not refundable only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the company.
  • (h) The Customer is liable to compensate the company if it has used the goods other than what is necessary to ascertain the nature, characteristics and function of the goods in the period up to the declaration of withdrawal, and the company is entitled to agree with the Customer on its compensation even by mutual set-off. If the withdrawal concerns the provision of services, the Customer must pay an amount proportional to the services provided up to the date of the declaration of withdrawal.
  • (j) A product that was sold with an additional gift must be returned with the additional gift, otherwise the value of the gift will be deducted from the amount refunded.

 Exceptions to withdrawal  

There is no backing down on:

  • products which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery (such as, but not limited to, toilet lids, food barrels, food containers, thermos flasks, etc.).
  • products manufactured according to the consumer’s individual specifications (on special order)
  • products purchased at a reduced price due to a defect that was known to the customer at the time of purchase.


B) Actual defects or lack of agreed properties

In case of liability of the company for an actual defect or lack of a promised quality of the product, the customer has the rights of article 540 CC, unless it is a minor actual defect. In order for a quality to be considered as agreed, it must be agreed in writing. If the Customer chooses to correct or replace the product, the business must make the correction or replacement within a reasonable        time.


Returns of products considered defective on delivery (DOA)

All customers are required to unpack and check the items and notify the company in case of aesthetic defects within 10 days. After 10 days, the goods are considered to have been received in perfect condition. The return of goods, which are considered defective on delivery (DOA) will be accepted if they are sent to the company within ten (10) calendar days of their delivery to the customer. At the same time, the product must be undamaged and must have all original documents that accompanied the product (e.g. D.A.T., Retail Receipt, etc.) and complete packaging. In such cases the following applies:

  • The product is received and checked to determine the defect reported by the customer.
  • Provided that they have been previously received and checked by the company, the item will be replaced with a similar new one, or in case of unavailability with another new product of equivalent quality and price, otherwise in case the customer does not want a replacement, a refund of the original purchase will be made to the customer. The refund will be made in the same way as the customer’s original payment to the company.
  • The shipping costs for both the return of the products to the company and the reshipment of the replaced product to the customer are borne by the company.
  • In the event that the products are returned damaged or incomplete, the company has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally and without any further action, make a total or partial set-off of its claim against the customer.


If it is found that the item has a manufacturing defect, the following applies:

  • The return of the product to be replaced should be made with all the documents that accompanied the product (e.g. Invoice, Retail Invoice, etc.) and its complete packaging. If it is a defect that was discovered later than delivery and the packaging does not exist or also if the packaging of the product was received by the distributors upon delivery of the item, the packaging of the product is not required.
  • The return of the products will be carried out either by the company’s personnel and means of transport or by courier or at the physical store. In cases of return by courier, the customer bears the cost of shipping to the company and the company bears the cost of shipping the replaced or repaired product.
  • After the return of the products, the defect reported by the customer is checked and then the customer is contacted to inform him about the results of the check. The company expressly reserves the right to the prior diagnosis of the product as defective by competent technicians.
  • If the defect is detected, the product is repaired or replaced, otherwise the transaction is cancelled if the product cannot be repaired in a reasonable time and the company cannot find another product of equivalent or better characteristics or equivalent value for replacement. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the customer’s original payment to the company.
  • In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of this claim against the customer.



Limitation of liability: The company is exempted from any obligation arising from Article 540 CC if it notified the Customer, and thus the Customer knew, of the lack or defect in the product, if with knowledge of the lack or defect in the product and because of this the Customer bought the product at a reduced price and if after the lack or defect in the product was discovered the Customer accepted the reduction of the price. In addition, the company does not provide a guarantee, nor does it guarantee protection for the suitability of the sold product for any specific purpose.

15. Responsibility – Capacity to act


Before placing the order, the buyer declares that he/she has the full legal capacity to contract in accordance with these General Terms and Conditions of Sale. The company cannot assume any liability with regard to the verification of the legal capacity of its visitors or buyers. Consequently, if a person does not have the legal capacity to order products from its Website, his/her legal representatives (parents, guardians) will assume responsibility for this order and especially for its repayment.


16. Limitation of Liability


The company shall not be liable for any loss or delay if the failure to meet its obligations is due to force majeure, i.e. events beyond the will and control of the company and which could not have been foreseen, as defined by Greek legislation.

The information provided by this website is provided “as is” and without warranties of any kind, express or implied, particularly regarding its accuracy, completeness or timeliness, non-infringement, availability, reliability of the information provided, products, accessories or services displayed on the Company’s Website. The Company cannot be held responsible for the products sold through its Website especially in the case of non-compliance with the instructions for use. 


In the context of good faith and business ethics, the company is not obliged to accept an order and conclude a sale of products and / or services that, due to a typographical or computer error, appear in the online store with an incorrect price, i.e. lower or higher than the price valid for the period in question. In the event that in an order such an error in the price is found in only part of the ordered products, then the order is valid and is executed normally for the remaining products and is considered not completed for the products in which the error was found, except in the case where the items in the order are related, are to be used as a single set and function as a unit with each other and the Customer declares that the partial fulfillment of the order does not serve his needs or interests, in which case the company must not be able to fulfill the order partially, and the Customer must not be able to fulfill the order partially.


In the event of incorrect delivery of non-ordered products or services, the unconditional acceptance of the products or the failure to inform the business and return the products cannot be considered as consent, acceptance or declaration of intention to purchase them. In the event that a return is requested by the business and the Customer delays returning such products for a period of more than seven (7) calendar days, then such refusal shall constitute a declaration of intent to purchase the items and the order shall be deemed to have been confirmed and the Customer shall pay the value of the items.


17. Partial Validity/Requirement


In the event that one or more of these General Terms and Conditions are in any way wholly or partially invalid under applicable law, then the affected terms or parts thereof shall not apply as a constituent part of the contract and the remaining terms shall normally apply between the parties. These General Conditions shall be considered by the parties to be essential and the parties agree to be bound by them and waive their right to contest any of them.


18. Personal Data

The Customer fills in personal information (e.g. name, email address, telephone number) in the special Order Form available in the online store, in order to submit to the company his/her order for products and/or services. The company, as the Data Controller, collects the information absolutely necessary for the processing of the above transactions entered by the Customer (“personal data” or “Data”), The Customer’s Data is retained by the company for the period of time required for the fulfilment of the sales contract with the Customer and in any case for a period of not more than six years from the termination or expiry of this contract, as defined by law for the limitation of any claims and for liquidation purposes. Tax data and those required for control purposes by the supervisory authorities shall be kept as defined by the applicable legislation. They will then be destroyed in a secure manner, provided that their retention is no longer required to fulfil the above purpose or to meet the company’s operational, tax or accounting requirements or to defend its rights before a court or authority. Access to the Customer’s Data is granted to the absolutely necessary personnel of the company, who are bound by confidentiality obligations, and to the companies cooperating with us, which process the Data as Processors on our behalf and in accordance with our instructions.


The processing of data is carried out in accordance with Article 6 par. 1(f) of the General Data Protection Regulation (GDPR) based on our legitimate interest in improving the stability and functionality of our website. The data will not be transferred or used in any other way. 


Cookies are small text files that are sent to your device when you visit a website. The cookies are then sent to the originating website on each subsequent visit or to another website that recognises this cookie. Cookies act as a memory on a website, allowing that website to remember your device on subsequent visits. Cookies can also remember your preferences, improve your user experience, and tailor the ads you see to what you are interested in.

For more information about cookies, including how to view the cookies set on your device and how to manage and delete them, please visit www.aboutcookies.org.

Types of Cookies

Temporary and Permanent Cookies 

We may use temporary ones, which exist until you close your browser. We may use persistent cookies, which are kept for a longer specified period of time.

Third party cookies

Our website may allow the installation of third party cookies that appear on our website. These third party cookies are not under our control. For further information on their use, you can visit the relevant third party website for further information. Details of any third party cookies are shown in the table below.

Cookies used on this website

Below is a summary of the cookies used on our website. 

Cookie name

Google Analytics


Traffic measurement


1 day


You can configure your browser in such a way that you are informed about the cookie setting and you can either decide to accept cookies individually or in total, or block the acceptance of cookies in certain cases. Each browser differs depending on how it manages its cookie settings. This is described in each browser’s help menu, which explains how you can change your cookie settings. Follow the links below depending on the browser you are using:

Internet Explorer: https://support.microsoft.com/enus/help/17442/windowsinternetexplorerdeletemanagecookies

Firefox: https://www.mozilla.org/enUS/privacy/websites/#cookies

Chrome:https://support.google.com/accounts/answer/61416?co=GENIE.Platf orm%3DDesktop&hl=en

Safari:             https://support.apple.com/engb/guide/safari/managecookiesandwebsitedatasfri11471/mac

Opera: http://help.opera.com/Windows/10.20/en/cookies.html

Please note that the functionality of our website may be limited if cookies are not accepted.

19. Dispute Resolution

The company strives to create a pleasant user experience for all its customers. For any problem or question you may have, we will be happy to assist you and for this reason you can contact us by email or phone. If, however, we cannot resolve the issue you have and it is considered that the transactions between us violate any of your rights to any extent, you can, in accordance with Directive 2013/11/EC, which was incorporated in Greece by the KYA 70330/2015, make use of the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the platform for electronic dispute resolution (EDR platform) available by clicking here. The national contact point for EDR in Greece is the European Consumer Centre Greece. You can also contact the Consumer Advocate (synigoroskatanaloti.gr). The above does not limit in any way the rights that you and we have to resort to the competent courts.

Any dispute arising from the contractual relationship between the company and the Customer, the competent courts of Thessaloniki are responsible for its resolution. For the extrajudicial resolution of the dispute, the Customer may address the competent bodies for the out-of-court settlement of consumer disputes, e.g. the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Pl. Kanigos, 10181, Athens, www.efpolis.gr, tel.:1520, fax:2103843549), the Consumer Advocate (www.synigoroskatanaloti.gr, 144 Alexandras Street, 114 71, Athens, tel.:2106460734, fax:2106460414), the Consumer Dispute Settlement Committees (Article 11 of Law 2251/1994) located in the local municipalities of the country.

In accordance with Directive 2013/11/EC, which was incorporated into Greek legislation by means of Directive 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure is now provided for throughout the European Union. If the Customer has a problem with a purchase made from the Online Shop and resides in the

EU,                    he/she                  can                  use                  this                   website

https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-ofcourt settlement of the dispute. The certified Alternative Dispute Resolution (ADR) body for this purpose is: European Consumer Centre Greece (ECC

GREECE), Λεωφ. European ECC Greece (ECC Greece) is the European

Commission for Greece, 144 Alexandras Street, 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr. The Customer may contact the above mentioned body in order to guide him/her throughout the whole procedure of submission and handling of his/her complaint.


The protection afforded by the provisions of the Law on Distance Contracts, as well as the present terms and conditions, is underlined that it applies only  to transactions with natural persons who are dealing for reasons that do not fall within their commercial, craft, business or professional activity.


If any part of the contract of sale under these conditions is found to be invalid or unenforceable by a court decision, the remainder of the contract will continue to be valid. The undertaking may enter into an agreement to delegate

its obligations to a suitable third party. Otherwise, the Client will not be entitled to assign or transfer its rights or obligations.


All notifications must be made in writing (by hand, email or first class post, which shall be deemed to have been delivered 48 hours after posting).

20. Changes

The company reserves the right to change or modify the applicable terms and conditions for the use of the website at any time. Such changes, modifications, additions or deletions to the terms and conditions of use will be effective immediately upon notification, which may be given by any means including, but not limited to, posting new terms and conditions on the website. Any use of the Website following such change or modification shall be deemed to constitute acceptance by you of such changes, modifications, additions or deletions. The business may, at any time, terminate, change, suspend or discontinue any individual function of this website including the availability, photo presentation or description of any product or service.

The last revision of the Terms of Use was made on 14/10/2021.