Returns – Changes Policy
A) Right of withdrawal from distance contracts under the Law 2251/1994 (as amended by K.Y.A. Z1-891/2013) – Return of products

The Customer may return the products purchased from the online store within fourteen (14) days of receipt. The Customer may deliver the products directly to the company’s store or send them at his own expense to our store. In any case for online orders, the Customer may, before returning the products, contact our company either by telephone (tel: 2310-669355) or by sending an e-mail (e-mail to the e-mail address: www.e-mitsou.gr). In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, subject to the following terms and conditions:

(a) Within a period of fourteen (14) calendar days from the date of conclusion of the service contract (in the case of services) or from the delivery (in the case of products) or receipt (when the Customer has chosen “pick-up from the store”) and in the case of several goods ordered by the Customer in one order and delivered separately from the time of receipt of the last one, the Customer is entitled to withdraw from the sale (hereinafter “Withdrawal”).

(b) Such withdrawal is without justification and the Customer must return the product exactly in the perfect condition in which it was received. In particular, the returned product must be unopened and unused, in perfect condition (“as new”), exactly as before the sale, in its full original packaging (box, nylon, foam, etc. The product must be in its complete original packaging (box, box, plastic, tinfoil, etc.), which must be free of tears or damage/alterations, and with all the contents of the original packaging (instruction sheets, characteristics and warranties, connecting cables, installation software, etc.). In addition, in order to accept the return of the product, the original purchase document (retail receipt, invoice) from the person who originally purchased the product and whose details are reflected in the purchase document must be presented.

(c) The return of the item is accepted only if the Customer has previously paid any amount charged by the company for sending the product to him and the shipping costs for its return. Otherwise, we have the right to refuse to accept the return and the product will be returned back to the customer-sender at his own expense.

(d) The declaration of withdrawal is exercised in writing by filling in a form containing the following information: ” With this form I hereby inform you that I withdraw from the distance contract with order number …. and date of receipt ….

Name:

Surname:

Address:

Postal code:

Place:

Signature

and send it to www.e-mitsou.gr and the undertaking is obliged to acknowledge receipt of the withdrawal form in writing as soon as it is received.

(e) The Customer shall return the Products within fourteen (14) calendar days from the day on which the Customer notified the Company of the withdrawal.

(f) Following the notice of withdrawal, the business must reimburse the Customer for the price received. In the case of billing the Client by credit card, the business, if it has received the price from the Bank, shall be obliged to inform the Bank of the cancellation of the transaction and the Bank shall take any action required. Following such notification, the company shall bear no responsibility for the time and manner of execution of the offset, which shall be regulated by the contract concluded between the issuing bank and the Customer. In the event that the Client had chosen the option of “collection from the branch”, the reimbursement to the Client will be made from the physical branch of the company.

(g) The refund due to withdrawal to the Customer will be made no later than fourteen (14) working days from the time the business has been demonstrably informed of the withdrawal by the Customer.

(h) Delivery costs will not be refunded only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the company.

(i) The Customer shall be liable to compensate the company if he has made use of the goods other than what is necessary to ascertain the nature, characteristics and function of the goods in the period up to the declaration of withdrawal, and the company shall be entitled to agree with the Customer on compensation, even by mutual set-off. If the withdrawal concerns the provision of services, the Customer must pay an amount proportional to the services provided up to the date of the declaration of withdrawal.

(j) Product which was sold with an additional gift must be returned together with the additional gift, otherwise the value of the gift will be deducted from the refunded amount.

Exceptions to withdrawal

No withdrawal is possible in:

– products which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery (such as, but not limited to, toilet lids, food barrels, food containers, thermos flasks, etc.).

– products manufactured according to the consumer’s individual specifications (on special request)

– products purchased at a reduced price due to a defect that was known to the customer at the time of purchase.

B) Actual defects or lack of agreed properties

In the case of liability of the undertaking for an actual defect or lack of conformity of the product, the customer has the rights provided for in Article 540 CC, unless the actual defect is insignificant. In order for a quality to be considered as agreed, it must be agreed in writing. If the Customer chooses to correct or replace the product, the company must carry out the correction or replacement within a reasonable time. Returns of products which are considered defective on delivery (DOA)

All customers are required to unpack and inspect the items and notify the company in case of cosmetic defects within 10 days. After 10 days, the goods are considered to have been received in perfect condition. The return of goods, which are considered defective on delivery (DOA) will be accepted if they are sent to the company within ten (10) calendar days of their delivery to the customer. At the same time, the product must be undamaged and must have all original documents that accompanied the product (e.g. D.A.T., Retail Receipt, etc.) and complete packaging. In such cases the following applies:

– The product is received and inspected to determine the defect reported by the customer.

– Provided that they have been previously received and checked by the company, the item will be replaced with a similar new one, or in case of unavailability with another new product of equivalent quality and price, otherwise in case the customer does not wish to be replaced, a refund of the original purchase will be made to the customer. The refund will be made in the same way as the customer’s original payment to the company.

– The shipping costs for both the return of the products to the business and the reshipment of the replaced product to the customer shall be borne by the business.

– If the products are returned damaged or incomplete, the firm shall be entitled to claim compensation from the customer, the amount of which shall be determined by the condition of the products, and shall be entitled unilaterally and without any further action to offset all or part of its claim against the customer.

If it is found that the item has a manufacturing defect, the following applies:

– The return of the product to be replaced should be made with all the documents that accompanied the product (e.g. Invoice, Retail Invoice, etc.) and its complete packaging. If it is a defect that was discovered later than delivery and the packaging does not exist or also if the

packaging of the product was received by the distributors upon delivery of the item, the packaging of the product is not required.

– The return of the products will be carried out either by the company’s personnel and means of transport or by courier or in the physical store. In cases of return by courier, the customer shall bear the costs of shipping to the company and the company shall bear the costs of shipping the replaced or repaired product.

– After the return of the products, the defect reported by the customer is checked and the customer is then contacted to inform him of the results of the check. The company expressly reserves the right to the prior diagnosis of the product as defective by competent technicians.

– If the defect is found, the product is repaired or replaced, otherwise the transaction is cancelled if it is not possible to repair the product in a reasonable time and the company cannot find another product of equivalent or better characteristics or equivalent value for replacement. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the customer’s original payment to the company.

– In the event that the products are returned damaged or incomplete, the Online Shop has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of this claim against the customer.

Limitation of liability: The company shall be exempt from any obligation arising from Article 540 CC if it notified the Customer, and thus the Customer knew, of the lack or defect in the product, if, knowing of the lack or defect in the product and because of this, the Customer purchased the product at a reduced price and if, after the lack or defect in the product was discovered, the Customer accepted the reduction of the price. In addition, the company does not provide a guarantee, nor does it guarantee protection for the suitability of the sold product for any specific purpose.

2. Responsibility – Capacity to act

Before placing the order, the buyer declares that he/she has the full legal capacity to contract in accordance with these General Terms and Conditions of Sale. The company cannot assume any liability with regard to the verification of the legal capacity of its visitors or buyers. Consequently, if a person does not have the legal capacity to order products from its Website, his/her legal representatives (parents, guardians) will assume the responsibility for this order and especially its repayment.

3. Limitation of Liability

The company shall not be liable for any loss or delay if the failure to meet its obligations is due to force majeure events, i.e. events that are beyond the will and control of the company and could not have been foreseen, as defined by Greek law.

availability, reliability of the information they provide, the products, accessories or services displayed on the Company’s Website. The Company cannot be held responsible for the products sold through its Website, especially in the case of non-compliance with the instructions for use.

In the context of good faith and business ethics, the company is not obliged to accept an order and conclude a sale of products and/or services that, due to a typographical or computer error, appear in the online store with an incorrect price, i.e. lower or higher than the price valid for the period in question. In the event that in an order such an error in the price is found in only part of the ordered products, then the order is valid and is executed normally for the remaining products and is considered not completed for the products in which the error was found, except in the case where the items in the order are related, are to be used as a single set and operate as a unit with each other and the Customer declares that the partial fulfillment of the order does not serve his needs or interests, in which case the company must not be able to fulfill the order in part. In the event of incorrect delivery of non-ordered products or services, the unconditional acceptance of the products or the failure to inform the business and return the products cannot be considered as consent, acceptance or declaration of intention to purchase them. In the event that a return is requested by the business and the Customer delays returning such products for a period of more than seven (7) calendar days, then such refusal shall constitute a declaration of intent to purchase the items and the order shall be deemed to have been confirmed and the Customer shall pay the value of the items.

4. Partial Validity/Claim

In the event that one or more of these General Terms and Conditions are in any way wholly or partially invalid under applicable law, then the affected terms or parts thereof shall not apply as a constituent part of the contract and the remaining terms shall normally apply between the parties. These General Conditions shall be considered by the parties to be essential and the parties agree to be bound by them and waive their right to contest any of them.